Shipping Policy

Shipping schedules for customer orders may vary due to a range of circumstances, which means exact delivery dates cannot always be guaranteed. Generally, customers can anticipate receiving their purchases within ten to twenty business days following order confirmation. Business days are defined as Monday through Saturday, excluding Sundays, public holidays, and any days affected by unforeseen events such as severe weather, transportation interruptions, or other extraordinary circumstances. During peak shopping periods—like holiday seasons, major promotions, or large-scale sales—processing and delivery times may extend beyond typical ranges, so it is advisable for customers to plan ahead and consider potential delays.

Once an order is placed, it is not possible to modify the shipping address, recipient information, or contact details. It is the responsibility of the customer to ensure all information provided is complete and accurate, including full street addresses, apartment or suite numbers, postal codes, and phone numbers. Incomplete or incorrect details may lead to shipping delays or temporary holds by carriers, prolonging the delivery timeframe.

External factors can also influence shipping times. Severe weather conditions, natural disasters, transportation disruptions, and spikes in order volume during peak periods can all contribute to extended delivery windows. In cases where a product becomes unavailable after purchase but before shipment, customers will be informed promptly and offered options, including canceling the affected item and receiving a refund if applicable.

All orders are eligible for free shipping. However, if a delivery attempt is unsuccessful due to inaccessible locations, recipient unavailability, or other carrier-imposed limitations, the package may be returned to our facility. When this occurs, the order is canceled, and payments are refunded to the original payment method to ensure fair handling of undelivered shipments.

Customers are encouraged to utilize the Order Tracking feature available on our website. This tool provides real-time updates throughout the shipping process, including processing, dispatch, transit, and final delivery stages, keeping customers informed about their package’s status.

There are situations where an order may not be fulfilled, such as when an item is out of stock, the destination is outside the carrier’s service area, shipping restrictions apply to addresses like P.O. Boxes, or payment authorization issues arise. If an incorrect item or size is received, contacting our support team promptly allows for timely resolution through returns and refunds. Replacement items must be reordered separately. Should an order exceed the expected delivery timeframe, customers are advised to check tracking information and confirm shipping details. For unresolved issues, our support team at tytubeofficial@outlook.com is available to assist in investigating the matter and facilitating delivery while addressing customer concerns.